SHIPPING & RETURNS

SHIPPING POLICY

All orders will be processed within 2-4 days.

For onsite pick-up, you may pick up the items at our pick-up location located at 154 Maginhawa Street, Sikatuna Village, Quezon City. For Lalamove or Grab pick-up, we will send you in advance the details and pick-up time of your order. The shipping cost is shouldered by the customer.

For orders outside Metro Manila, we will send the items via parcel at the cost of the customer.

All customers are encouraged to carefully check and inspect any item upon its delivery.

CANCELLATION, RETURN, & EXCHANGE POLICY

Mudo Scents Co. process our products in small batches or via made to order basis. With our limited resources all requests to cancel an order can only be done if the item has not been sent for dispatch and the courier has not picked it up for shipping.

For Returns and Replacements, all MUDO sales are final and no refund will be issued except for damaged, defective or erroneous product procured through the Website. If there is no replacement available, MUDO shall offer a store credit equivalent to the amount of the damaged, defective or erroneous item and which can be used to avail of any other product from the Website. When allowed, Products that qualify for Returns and Replacements must not have been used, with the boxes, packaging, stickers and other marks still attached and as close to the condition when it was shipped.

Anything bought under a promo, bundle, or giveaway is filed under No Return, No Exchange.

Claims for Return or Replacement must be made within a reasonable time from its delivery but not to exceed seven (7) days from its delivery date. Otherwise, it is conclusively established that the service or product is correct and free from defects or damage.